1. Call O2 on 0870 600 3009 and put a bar on your number. That will stop anyone else making expensive calls on your account
2. If you haven’t protected your phone with a Passcode lock, you need to change the passwords for your email accounts. That will stop people sending mail using your account.
3. If any of the applications on your iPhone store password information for access to web services, change those passwords. I changed my blog admin password (because the iPhone WordPress application can modify anything on this blog using the password stored within). I also changed my Twitter password – so that anyone finding/stealing my phone can’t tweet using my account. I didn’t change my iTunes (App) Store password as you have to enter it each time you download paid music and applications.
4. After 40 hours O2 will be able to report on specific phone calls on your phone between when you last used the phone and when you arranged the bar to stop outgoing and incoming calls. This will give you an idea whether you’re likely to get your phone back. In my case I knew that the person who stole/found the phone won’t be handing it back after they spent as much time as they could making calls until the phone was barred.
5. If you don’t have insurance (and you want to replace your iPhone with another iPhone), you’ll need to buy a Pay-As-You-Go iPhone from your local Apple, Carphone Warehouse or O2 store. If you don’t, and you got your iPhone on a monthly contract, O2 will still charge you your full monthly fee until the end of your contract – even if you have no iPhone to use.
6. Your replacement iPhone will cost you to £352.50/£401.45 for 8/16GB. Those prices are £10 more than the list price. To buy an iPhone that is unsubsidised by O2, you have to add a minimum of £10 to the SIM that comes with the phone.
7. If you have a monthly contract, you’ll need a SIM card that can tells your replacement iPhone to use your old telephone number. You can get this for free from an O2 shop, or you they’ll post you one in 3-5 days.
8. As the iPhone gets backed up when you sync using iTunes, you won’t lose much information. Insert the SIM associated with your old number into you new phone. Connect it to the iTunes you synced your lost iPhone with. iTunes will offer to restore the backup from your old phone to the new one. If the new phone hasn’t been updated with the same firmware your old phone had, you won’t be able to use your backup immediately. You’ll need to let iTunes upgrade the firmware. Once the firmware has been updated, on the Summary tab, choose Restore to choose your old backup to restore your iPhone (The note next to this option isn’t accurate – it says ‘you can restore its original settings by clicking Restore’ – in this case you’ll be recovering an old backup and applying it to an iPhone with the new firmware).