Apple support for Final Cut Pro X and Motion 5

I’ll keep this post updated with the latest official information.

Supplementary information

June 21, 2011

Final Cut Pro X, Motion 5, Compressor 4: User manuals
Use the help menu.
Also, a list of the locations of online manuals:
- Final Cut Pro X User Manual
- Motion 5 User User Manual
- Compressor 4 User Manual

Final Cut Pro X: Support resources
Apple’s main support page – including a links to support communities.

Final Cut Pro X, Motion 5, Compressor 4: Run Software Update after installation to install Pro Apps QuickTime codecs
The Pro Apps QuickTime codecs installer is also available.

Final Cut Pro X, Motion 5, Compressor 4: Installation best practices
Whether you install on a new Mac, a separate partition or on the same drive as FCS3.

Final Cut Pro X: Options for importing media from photo-based devices
From a media card using File > Import Files, or by dragging from iPhoto or Aperture to the Event library.

Final Cut Pro X: Options for importing photos from a media card used for both videos and photos

Final Cut Pro X: Importing Sony XDCAM media
‘You’ll need to download and install the Sony XDCAM Transfer software and XDCAM Drive software.’

Final Cut Pro X: Timecode of selected media in the Inspector may not display as expected
‘Timecode of selected media is displayed in the frame rate of the media and not the frame rate of a project.’

Final Cut Pro X, Motion 5, Compressor 4: Graphics card compatibility
A list of which Macs shipped with which graphics cards.

June 22, 2011

Final Cut Pro X: Movie files from iTunes, iPhoto, and Aperture do not appear in the media browser
A feature, not a bug. Drag movies from iTunes, iPhoto, and Aperture windows to the Event Library.

Final Cut Pro X: Use “Import from Camera” when importing media from an SD card that was copied to the local drive

June 23, 2011

How to purchase Final Cut Pro X, Motion 5, Compressor 4
Go to Mac App Store

June 24, 2011

Final Cut Pro X, Motion 5, Compressor 4: Using OpenCL-enabled graphics cards

June 27, 2011

Final Cut Pro X – Technical Specifications

Motion 5 – Technical Specifications

Compressor 4 – Technical Specifications

Final Cut Pro X Supported Cameras

June 29, 2011

Final Cut Pro X: Hiding Events in the Event Library
Move their folders from the Movies/Final Cut Events folder. This applies to Projects too.

Troubleshooting

June 21, 2011

Final Cut Pro X: High data rate media may cause unexpected behavior
‘Ensure the storage device has adequate throughput to accommodate the data rate of the media.’

Final Cut Pro X: Sorting content in the iLife Media Browser may cause unexpected behavior
‘Allow the process to complete; the symptom should not occur again.’

Motion 5, Motion 4: Motion projects cannot be previewed in finder or QuickTime Player
If Motion 5 was installed on a Mac with Motion 4.

Motion 5: Alpha type analysis of media with an alpha channel may not be determined correctly
‘In the Media pane of the Inspector, choose the appropriate option’

Final Cut Pro X, Motion 5, Compressor 4: “Please see if your boot volume has sufficient space” alert when sharing to an LG Blu-ray drive
Update the firmware for the LG Blu-ray drive.

Final Cut Pro X: “Please Locate” dialog box appears when selecting Spaces presets
Spaces is an audio filter. ‘Download the additional Final Cut Pro X content.’

Compressor 4.0: Batch files created with Compressor 3.5.3 open with Compressor 4.0
Open them from within Compressor 3.5.3 using File > Open

Compressor 4: Issues applying a setting to effects-intensive Final Cut Pro X projects sent to Compressor
‘Open Compressor and close the Preview window. Do this before sending an effects-intensive Final Cut Pro X project to Compressor for transcoding to prevent unexpected behavior.’

Motion 5: Imported Photoshop files in CMYK color may not behave as expected
Re-save your .psds as RGB before importing.

Compressor 3.5.3 & 4.0, Apple Qmaster: Network interface changes are not detected until Compressor is restarted

Final Cut Pro X: Unusable fonts may cause unexpected behavior with Inspector
Use the Font Book application to determine unusable fonts. Remove them and restart Final Cut Pro X.

Final Cut Pro X: Distortion when creating Motion templates with non-square pixel aspect ratios
When creating Motion templates, use the Snapshots to create versions for different aspect ratios.

Final Cut Pro X: Keyboard commands may conflict with Spaces keyboard commands
If you want to keep using Mac OS X Spaces, change the keyboard shortcuts using System Preferences > Exposé & Spaces > Spaces

Final Cut Pro X: Systems with two graphics cards may export QuickTime movies with green artifacts
Current workaround: ‘Only use Final Cut Pro X with single graphics card on your system.’

Final Cut Pro X: “Final Cut Pro generated an error or unexpectedly quit” alert when leaving Share Monitor open
If you have the Share Monitor open, close it before restarting Final Cut Pro X.

Final Cut Pro X, Motion 5, Compressor 4: About the “Failed: Quicktime could not access a file. Offset too big” alert
‘This alert message indicates that the drive you are exporting to is getting full.’

Final Cut Pro X: Connect your camera or device directly to the built-in FireWire port on your computer
Don’t use hubs.

Final Cut Pro X: Importing a range selection of iPod or MP4 video media plays clip as a still frame
Import the full media file.

June 22, 2011

Final Cut Pro X, Motion 5, Compressor 4: “Send To” menu command from Final Cut Studio (2009) opens incorrect version of target app

June 24, 2011

Final Cut Pro X: Mac OS X 10.6.7: Media Browser option unavailable in Share menu
Update to Mac OS X 10.6.8

June 27, 2011

Compressor 3.5.3 & 4.0: QuickClusters on the same system may not work as expected
Disable the Compressor 3.5.3 QuickCluster.

June 29, 2011

Final Cut Pro X, Motion 5, Compressor 4: May be unable to open Final Cut Pro 7
Open and quit Motion 4.

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4 comments
  1. I bought FCP X last week, would love to download and read the manual you’ve linked above while I’m on the lake for ten days without and internet connection. Do you know of a way to download a PDF?

    • Alex said:

      1. Go to http://help.apple.com/finalcutpro/mac/10.0/
      2. Click the printer icon in the top-right corner of the screen
      3. Click the ‘Final Cut Pro Help’ Book
      4. Click the PDF button in the bottom-left corner of the Print dialog box
      5. Choose ‘Save as PDF…’

      It isn’t the official manual – it misses out some of the illustrations, but it will do until the update comes out, and Apple are happy with the PDF version of the manual.

  2. Stan Burech said:

    What about Motion 5? Is there a way to download and read the manual while I am on vacation w/o an internet connection?

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